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Support Center
Find answers from our Knowledge Base or contact our support team, ready to help 24/7.
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Choose the Most Convenient Way
Our support team is available 24/7 to assist you.
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Live Chat
Instant response via direct chat with our support team.
Online Now
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Send a message directly via WhatsApp for quick assistance.
+62 812-3456-7890
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Support Ticket
Create a ticket for technical issues that need deeper investigation.
Response < 1 Hour
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Email us for general questions or partnership requests.
support@mascitra.com
menu_book Knowledge Base
Find Answers Yourself
Complete guides and tutorials to help you use Mascitra Hosting services.
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Getting Started
- article How to order hosting for the first time
- article Connecting a domain to hosting
- article Accessing cPanel
- article Uploading website files
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Web Hosting
- article Upgrading hosting package
- article Backing up and restoring website
- article Installing SSL certificate
- article Configuring email hosting
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Domain
- article Transferring domain to Mascitra
- article Changing nameservers
- article Domain renewal
- article WHOIS privacy protection
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WordPress
- article Automatic WordPress installation
- article WordPress migration
- article WordPress staging
- article WordPress speed optimization
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Billing & Payments
- article Payment methods
- article Refund & money-back guarantee
- article Automatic renewal
- article Downloading invoices
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Security
- article Activating two-factor auth
- article Website infected with malware
- article DDoS protection
- article Account password reset
Frequently Asked Questions
How to contact support? expand_more
You can contact our support team through Live Chat on the website, WhatsApp, email, or by creating a Support Ticket in your account dashboard. We are available 24/7 to help.
How long is the support response time? expand_more
Live Chat is usually responded to within seconds. WhatsApp in 5-15 minutes. Support Ticket in less than 1 hour. Email in 1-4 business hours.
Does Mascitra provide free migration? expand_more
Yes! We provide free website migration services from your old hosting to Mascitra Hosting. Our team will handle the entire transfer process without downtime. Please contact support to start the migration process.
How to request a refund? expand_more
If you are not satisfied with our service, you can request a refund within the first 30 days of purchase (money-back guarantee). Contact our Billing team via Support Ticket or Live Chat to process the refund.
Still Need Help?
Our support team is ready to help you 24/7. Feel free to contact us anytime.